Winners of the distinctive 2019 NRC Health Customer Approved Award.

Customer approved award logo

The NRC Customer Approved Award acknowledges our organization for delivering an outstanding care experience. It demonstrates our effort to discover and fulfill our residents’ most important needs and expectations. NRC Health commented in our award letter: “That’s a stunning achievement in the senior-care industry—and a rare distinction.” We were selected based on results from NRC Health’s 2018 Resident and Family Experience Survey. Only top-performing organizations (those with the highest percentage of “would recommend” respondents) qualify. We are delighted to report that our organization is one of just 20 Independent Living, Assisted Living or Skilled Nursing organizations recognized nationwide.


Why the AHCA® National Quality Silver Award matters.

National Quality Award Logo

The American Health Care Association (AHCA) National Quality Award Program recognizes long-term and post-acute care facilities for quality. As Silver Award winners, organizations strive to deliver the higher standards of performance each day. But does it matter? Research shows Silver and Gold recipients deliver superior performance in key quality outcome areas such as 30-day hospital readmission and Five-Star CMS ratings!

To learn more about the AHCA National Quality Award, click here.


Here’s what the CMS Five-Star Rating System rank means.

5 stars

The Five-Star Quality Rating System is designed to help simplify the process of comparing nursing homes. It does so by highlighting areas you may want to review as you consider options for your loved one’s care.

This rating system gives each nursing home a rating of between 1 and 5 stars. Nursing homes with 5 stars are considered above average in quality, while those with 1 star are considered below average in quality. Each nursing home receives one overall 5-star rating and a separate rating for health inspections, quality measures and staffing.

For more information about the CMS Five-Star Rating System, click here.


The importance of Joint Commission National Quality Approval.

Joint commission award

Since 1951, The Joint Commission has sought to continuously improve public healthcare by evaluating healthcare organizations and inspiring them to excel in providing safe, effective care of the highest quality and value. An independent, not-for-profit organization, The Joint Commission is America’s oldest and largest standards-setting and accrediting body in healthcare. To earn and maintain the Gold Seal of Approval™, an organization must undergo an on-site survey by a Joint Commission survey team at least every three years.

To learn more about The Joint Commission, click here.


Named a Best Nursing Home by U.S. News & World Report for 2019-2020.

U.S. News Long Term Care Award

Olive Branch Health and Rehabilitation Center has been named to U.S. News & World Report’s 2019-2020 Best Nursing Homes list as “High Performing” (its highest rating) in short-term care. Using its own methodology, U.S. News analysized publicly available data, evaluating the factors that most impact patient/resident care, safety and outcomes. Only centers found to have consistent performance on quality measures and appropriately use key services—fewer than one-fifth of all nursing homes—make the list.


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